Top 5 Online Casinos. Discover loads of curious Casino Guides! The time limit for a chargeback request is either 90 or 120 days. Online casino chargebacks are made under the code “4855”, and the time limit for them is 120 days. In other words, you have 4 months to make an online casino chargeback and this period starts with the day of the transaction.
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Having a positive experience with online gaming depends on a number of factors. While the quality of the service provided by the online casino is important, we’ve found that a lot the negative experiences reported by players often originates from their own decisions. One of these problematic areas surrounds the topic of credit card use and chargebacks. There are a number of reasons that players decide to perform a chargeback with an online casino.
In some cases, the decision might be justified, but we have the tendency to believe that most chargebacks done by players are in fact not fair to the online casino. The problem is that players don’t understand the consequences of online casino chargebacks, which influence both the player’s continuation as an online casino fan, and the industry as a whole.
Play Smart
Making smart choices as an online casino player is central to having an enjoyable casino experience. For some reason, when it comes to anything casino-related, some people have a strange attitude with regards to how they relate to a casino as a business. Maybe it’s because of the “beat the house” idea. Or maybe it’s the fact that the relationship between a casino and its customers is based around a sensitive issue – money. Whatever the reason is, your attitude as a player is important in ensuring that you can have the best time possible playing casino games online.
Many of the most important decisions you can make as an online casino player revolve around how you manage your funds. You need to know how much money you can afford to lose before you start playing. While we don’t play casino games in order to lose, it is a possible mathematical outcome. If you prepare for this outcome, you will be able to play casino games online without a care in the world. And the added bonus is, you will enjoy your wins even more.
How does this relate to chargebacks? Well, many players choose to perform a chargeback for emotional reasons. It’s not that they truly believe they’ve been scammed by an online casino, but instead, the experience of losing more money than they should have allowed themselves to, creates an intense feeling of remorse and anger. This then leads them to the idea that need to fight back and the opponent becomes the online casino. This emotional reaction contradicts any rationality since online casinos don’t force anyone to deposit money or play games. It’s always the choice of the player. It’s your responsibility to manage your money, and if you end up spending more than you should, that’s on you.
Performing a Chargeback against a Fraudulent Casino
In cases where a player is scammed by an online casino, or any other fraudulent online business, it of course makes sense to perform a chargeback. If you are certain that your money has been taken illegally from you, then it’s part of the credit card company’s service to help protect you and your money. The thing is, an illegal act is something that clearly oversteps a legal boundary. There are no grey areas. If the casino is licensed, if you are a legitimate player (over 18 years old etc.), and if you’ve agreed to the terms and conditions, there’s not much you can do to really prove that the casino has done you wrong. Yes, it’s possible that you’ve stumbled upon an activity used by the casino to cheat players, but most of the major online casino brands don’t do that kind of thing. If you do feel that you’ve been cheated and that the law has been broken, then by all means perform a chargeback and seek legal advice immediately. However, if your claims that the online casino is “unfair” are based upon statements that can be considered completely subjective such as “I played 3 different slots for 3 hours and only won twice”, then wait a moment before you act. Do you really think you’ve been cheated? Or, is this an emotional response to having lost money?
It might seem that we’re taking the side of the online casinos here, but that’s a very short-sighted viewpoint. In actually fact, we’re trying to protect players by highlighting the truth – your money is your responsibility and stepping over a line and then trying to fix things with a chargeback can have serious consequences.
Gambling Chargebacks – What are the Consequences?
If you’ve come out of a disappointing session playing at an online casino, in the heat of the moment, you might feel that performing a chargeback to stop your money from being transferred is a good idea. What you might not take into account is the consequences of going through with a chargeback.
Online transactions make dealing with money seem a little bit like a game, but the truth is that it’s no different to making payments in real life. In a sense, although this might be a bit extreme, a chargeback is like buying some shoes in a store, and then walking back in and taking your money, while keeping the shoes. If you think that sounds like stealing, you’re right. An online casino doesn’t promise to make you rich and will never guarantee you will always win. It makes much more sense to think of an online casino as an entertainment service. You pay the casino with the money you lose so that the casino can pay its employees, develop new software, market itself and give you perks. Yes, of course the casino is making a profit, but that’s what businesses are out to do.
This is the core of the problem and where a lot of players get into trouble. Performing a chargeback is like stealing, or, like claiming that the online casino itself is stealing. When you perform a chargeback, you are essentially telling the credit card company that you’ve identified a company with malicious behavior. The credit card company takes your side, since you’re their client, and they cancel the payment. What players don’t realise, is that at this point, the credit card company targets the online casino as being a potentially criminal organization. This can lead to the casino not being able to offer that credit card to players. In the case of major credit cards, it can also lead to an online casino closing completely.
On the side of the player, since a chargeback can be so harmful to an online casino, that player will undoubtedly be banned. But things could even go further. The casino might warn others about the “problem player” making sure to ban that player completely. So, from trying to cancel your losses, you can be banned completely from playing at online casinos.
In Conclusion
In cases where you’re sure you’ve been scammed and had your money illegally taken from you, then performing a chargeback makes sense. The law will be on your side. However, in all other situations, always keep in mind that performing a chargeback is a very serious act towards an online casino. It can cause a lot of trouble for the casino, and since it’s like using a service but refusing to pay for it, it can cause a lot of trouble for you as well. In any case, our advice is to try not to make any rash decisions based upon emotion. Remember that there are consequences. Instead, manage your funds and make sure you are playing with amounts that don’t’ affect your household budget.
The lack of credit card acceptance is one of the biggest complaints about regulated online poker in Delaware, Nevada and New Jersey. The Mastercard acceptance rate at regulated sites is higher than Visa, however, neither are high enough to be considered adequate for players and operators. Many U.S.-facing offshore sites accept Visa. This may cause players to deposit at an unlicensed site if the transaction is declined at a regulated one first.
Card issuers have the right to block any transaction that the company does not consider legitimate. Online gaming transactions, even if explicitly legal, sometimes fall into this category.
Credit card companies have fears that date back to last decade. These banks faced a wide variety of fraud processing payments for online poker rooms and casinos. This included losing players claiming that charges were not made by them and fraudsters stealing credit cards and creating fake accounts in an attempt to turn stolen plastic into cash.
Some issuers were the target of gamblers that tried to hold their banks accountable for their losses even though the players admitted making the transactions.
None of these will be a major issue in the regulated online gaming market.
Operator and bank protection created by regulated markets
Losing gamblers discovered how easy it is to scam offshore gaming sites after losing a credit card deposit. A call to the credit card company would erase those losses instantly. A player could initiate a chargeback by claiming that he did not authorize the payment.
The site would have little recourse if a chargeback was filed. The transactions were often miscoded as internet merchandise sales so that the banks would approve them. The merchant would be unable to prove delivery because the product never existed. The site would then be unable to collect from the player because of a lack of access to the U.S. court system, law enforcement, and credit bureaus.
Chargebacks are expensive for banks. These costs are passed onto merchants and processors in the form of penalties and higher processing fees. Banks loathe chargebacks and online gaming has been associated with too many of them over the years. This is one reason credit card companies are not quick to approve these transactions.
This concern is resolved in regulated markets because players cannot easily chargeback a credit card transaction. The transaction is coded as a legitimate, regulated purchase. Many are considered cash advances. The poker site can prove where the player was located at the time of the transaction and that the chips were received. Proper player verification also provides evidence that a charge was proper.
Players that manage to pull off a successful chargeback could still be subject to civil and criminal action. Regulated sites will have easy access to collection agencies, credit bureaus, law enforcement, and civil courts. This removes any incentive for players to try and defraud the system.
Credit card thieves will be less inclined to try and scam sites that run identity checks and know exactly where a player is located while seated at the tables. A credit card scammer would also need a victim’s Social Security Number to help complete the process. Other personally identifying information may also be required, including previous credit accounts and addresses. A cell phone to help locate the player is needed, too. Fraudsters are not likely to have access to all of the information needed to open an account at a regulated site.
If a scammer manages to get through the player verification process, there are other internal processes that may catch him in the act or prevent the funds from leaving the system through a partner’s withdrawal request. Even if successful, there is still a digital trail that would lead investigators to the criminals.
The fact that regulated sites have access to law enforcement will not only be a deterrent, but will also allow for criminal penalties to those that get caught simply attempting this type of fraud.
Little threat of lawsuits from losing gamblers
Some gamblers tried to get out of paying credit card bills by suing banks, alleging that illegal gambling transactions are not enforceable or that states do not allow credit for gambling. This type of action will be difficult, if not impossible to win in a regulated environment. That fact will discourage most from attempting it, especially since these types of cases were dismissed even before regulation.
Banks are conservative businesses. These corporations want to avoid the expense of defending lawsuits and chargebacks, even if the business is legal. This is why most credit cards were declined years before the UIGEA was enacted. At some point, these institutions will associate regulated online gaming with any other online purchase. Unfortunately, we are not at that point yet.
It will take more states regulating online gaming to help make banks more comfortable with the industry. This will also help the profitability of processing these transactions, another motivating factor.
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Online poker and casino players will eventually demand that banks approve their transaction or customers will be lost to credit card issuers that will. It is time for banks to see that and create internal policies that address this pressing issue facing the regulated online gaming industry.