This page has been archived for historical purposes only.In the world of online casinos things change fast, this is our way of keeping up.Unless you are seeking historical information, please see our main page.
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32Red is no longer recommended by our site. Below is our old review for historical purposes, this page has been archived.
Step into the red side of casino gambling; experience the bounty that 32Red Online Casino has to offer. 32Red, as an online casino and poker room, is part of one of the biggest British company incorporated groups in the British Overseas Territory of Gibraltar. Although the casino was formally established at an earlier date, it was not until September 2005 by which 32Red officially became a part of the listing of the London Stock Exchange. Today, it has established its excellent reputation as one of the leading online gambling sites. Based on its motto “Second to None,” one can say that indeed 32Red is not like any other sites, for it has remained robust and upfront in honestly dealing with its clients since then up to this date.
The Webpage
If there is one thing that accounts for 32Red’s most distinct feature it would be its webpage, for it has undeniably lived up to its name. Thus, the entire webpage is in different shades of red. Upon accessing the webpage of 32Red, one can see right away a large rectangular frame that traverses the entire spread of the page. On its top right corner is the “Available on the App Store” logo. The entire frame displays a picture of roulette and the available bonus in playing the game. At the bottom right of the frame are the Download Now and Instant Casino buttons in yellow. From the base of the frame to the bottom of the webpage is an eclectic mix of random pictures, logos, and announcement tabs. Some of the things that can be found on this area are: the banking mode logos, the updated list of the latest winners, and an animated tab where the most recent news about the casino can be found.
Preview of Games
To access 32Red’s preview games page one must first click on the casino games clickable label on the index page of the site. Upon doing so, one is directed to a different page. On this page, every bit of detail has been changed except for the large frame at the top area. This time, it still has the same Download Now and Instant Casino buttons in place; however, instead of the bonus of roulette being streamlined at the center, one can see the “Online Casino Games at 32Red” sign in an all-caps and bold form. At the right area of the page are the icons of the standards and awards of 32Red. These include: Casino of the Decade, eCOGRA Safe & Fair, London Stock Exchange Company, and many more. at the center area of the page is the written description of the gaming suite of the site. Adjacent to its left are several rectangular buttons containing the following: Getting Started, About 32Red, 24/7 Support, Banking, and Casino Promotions. Finally, the entire remaining space below all these is occupied by the tiled display of the different casino games in the site.
Promotional Exploits
The promotions page of 32Red is quite similar to the preview games page except for the absence of the large frame at the top area. Other than that, the same rectangular buttons can be found on the left side of the page and the same logos are displayed on the right. In-between these two are the different promos and bonuses being offered at the site. All in all, 32Red offers 7 types of promotional exploits: Get $32 for Every $20 Deposited, Christmas Prize Wheel, $250 Daily Free Rolls, Red Ruby Rewards, Club Rouge, Ruby Tuesday, and Red Letter Day, One must at least click on any of these to find out more details on how to avail any of them. At the foot of this page is a listed directory on the different pages of the site. Alongside which is a black tab where all of the monthly payouts for the winners can be found.
Banking Modes
Akin to the promotions page of the casino, its banking page also has the same distinctions such as layout, placement, and form. Most if not all of the elements found on the promos page can also be seen on this page. The only difference lies in the banking modes listed in between the rectangular buttons on the left and the logos at the right. From top to bottom, the banking modes go as follows: Debit Cards, Credit Cards, Paypal, Neteller, Skrill (Moneybookers), ClickandBuy, Click2Pay, ECO Card, EntroPay, Paysafe Card, U Kash, and Wire Transfer. Finally, the same directory and tab bearing the monthly payouts can be found at the bottom of the page.
32 Red Casino Review II
32 Red is no longer recommended by our site. Below is our old review for historical purposes, this page has been archived.
32 Red is a casino that attracts players from all over the world. Here, you will have the type of casino that is there for its players. When playing here, you will have a great layout that is professional and easy to navigate. At the top of the screen you will have language preferences as well as a navigation bar which gives players quick access to all of the different regions of the casino. Players will need to be at least 18 or over to sign up and start playing. Unfortunately, this casino does not allow players from certain countries at the current time, please check the FAQ section for more information. Some of the special perks here include the ability to play from your mobile device, it has live dealer capabilities and there is live chat support available 24 hours a day, 7 days a week!
32 Red Live Dealer Casino
Live Dealer Casinos are all the rage in 2013. As if playing online or from your mobile device isn’t enough, players now can actually see their dealer on a webcam! The neat thing about this is that players can feel like they are sitting right at the table with the dealer without having any other interference. Players don’t need to have a webcam or a mic themselves, all they need is their computer and a game of choice. To access the Live Dealer Casino, players will first click on Live Casino at the top of the page; from there they will be able to choose from Live Blackjack, Baccarat, Craps and even the Playboy Live Casino which has the dealer dressed in Playboy Bunny attire! Other games at the casino will be found under the casino tab with slots, table games, card games, specialties and more. Each of the different categories offers several different choice or game play. At 32 Red, players can either download the full casino to their computer or they can play instantly right on the website.
32 Red Casino Review III
32 Red is no longer recommended by our site. Below is our old review for historical purposes, this page has been archived.
32 Red is a major fixture when it comes to the online gambling industry. Players from all over the world choose this casino because it offers a sound gaming experience backed by an impeccable reputation. The website stands far above the rest with hues of red and white. This casino offers players a larger library of gaming choices, more deposit options and language selections than many of it’s competitors. Some features of the casino include a mobile platform, language and currency options as well as an all-around gaming experience set to please just about anyone’s gaming tastes.
The Mobile Platform
Players who select this casino for their mobile gaming needs will need to have and Android or Apple phone, tablet, PC or Mac computer. Each of these options is equipped to handle the software associated with the casino. Gaming here is powered by Microgaming which offers over 200 different gaming styles of slots, table games, card games and specialties. When accessing the mobile platform, players will have Roulette as well as slots choices at their fingertips. To start playing with the mobile platform you will need to input your phone number, country and the type of device which you are using.
Banking
Banking options at this casino include many different choices like NETeller, Entropay, UKash, PayForm, Visa Electron, MasterCard, Maestro, Solo and many other choices. Each of these options are safe and secure but it’s up to the player to choose which best suits their gaming needs. Visa and MasterCard are two of the more popular choices because players will more than likely already have an account with one of those companies. If a player needs to speak with a representative for support, they can via live chat, telephone and email options.
Promotions
Mobile casino promotions and traditional casino promotions are different so be sure to check the right page when browsing through the many bonus codes. Mobile promotions include 32$ free with every $10 deposited within the casino. This promotion gives players up to $160 free. On Fridays, managers within the casino will have the ability to select players at random to earn free chips. With this promotion, the more you play the more free chips you will earn. 32 Red also offers players a loyalty club where players will earn Red Rubies which also convert over to free chips.
Review
32 Red is a casino that is looked up to by many others. Here, players will have the ability to use an online casino that offers just about anything a player could ask for. Poker, Arcade Games, Bingo, a Mobile Platform and two ways to play are all available here. The site is easy to navigate with point and click options with top-screen navigation.
32 Red Casino Review IV
32Red is no longer recommended by our site. Below is our old review for historical purposes, this page has been archived.
32Red Casino is one of the best online UK casinos and has won many different awards from various different websites and has been deemed “Casino of the Decade” for six straight years.
United Kingdom players love this casino because the environment is safe, secure and offers the total package when it comes to gaming and promotions. 32Red not only has a full casino but also offers a Mobile Casino, Poker Room, Rummy Section & Online Bingo Hall! Live customer support is available 24 hours a day, 7 days a week featuring live chat which is available on the site, email, and telephone support! The site is available in several different languages such as:Chinese, English, French, German, Italian & Japanese and multiple currencies: Australian Dollars, British Pounds, Euros, Japanese Yen and more.
32Red Gaming
32Red Casino offers their players over 400 casino games including 250 slots, several different kinds of blackjack, video poker, progressives, keno & more. Players here will be treated to Microgaming software which is one of the top online casino software providers and is well known around the web for it’s excellent audio and graphics. Players at 32Red Casino enjoy the best of both worlds with a download version of the software which is great for PC users because it allows them to have all of the games available right at their finger tips, anytime. Along with all of the games the players will also be able to have direct access to customer support, promotions & much more! The alternative to this makes this casino a Mac friendly environment as well with an instant play version of the software. Players can simply play the games right on the site as they please!
32Red Registration
Sign up with 32Red Casino only takes a few minutes and asks for information that is easy to obtain, name, address, & contact information is all that is needed upon signup. Players can go about this two ways, if they choose to download the software they can wait until the download finishes and sign up within the gaming suite or they can sign up on the site if they are using the instant play version. Banking for UK players with 32Red Casino comes with variety, players can choose from many different options such as; Maestro, Visa, Mastercard, Paypal, NETeller, ClickandBuy, MoneyBookers, Click2Pay, ECOCard, EntroPay, PaySafeCard, UKash & Wire Transfer. Most methods are instant aside from wire transfers which could take 10 business days depending on the bank.
32Red Promotions
Casino promotions are also available of course, with 32Red Casino, players can take advantage of a free $32 chip upon sign up without even making a deposit! After that, a player can earn $32 for every $20 they deposit into the casino. Other promotions are available as well including a VIP club and a Loyalty Points program! 32Red Casino welcomes United Kingdom players who are 18 and over.
32 Red Casino Review V
32Red is no longer recommended by our site. Below is our old review for historical purposes, this page has been archived.
32 Red Casino offers their players many things which is why they are ranked as one of the top online casinos for Canadian players.
One of the best things about 32 Red Casino is that they offer gaming by Microgaming, this gaming software company offers a huge library of games featuring over 400 choices including slots, roulette, baccarat, craps, scratchers, keno & more. 32 Red Casino offers their players a choice in gaming, they can either download the software to their computer full of all the games available or, they can play instantly on the website. Though the two choices sound the same they are each unique, players who choose to download the software will also have easy access to all of the information listed on the site and will have the ability to take advantage of user controls during game play.
32 Red Gaming
Gaming styles come in many different variations. When checking out the casino games tab at the top of your screen you will see more tabs on the left side which will navigate you to most popular slots, 3D slots, all slots, table games, video poker and specialty games too! The site has hundreds of gaming options which can be downloaded in just one click. The downloaded software gives players the ability to use the games, deposit and withdraw, use promotion codes and contact support right from their desktop. The instant play version is offered through the website which is great for players who don’t want to download a thing.
32Red Banking
Banking at 32 Red Casino for Canadian players is very simple there are tons of options available for players to choose from including; Maestro, Solo, Mastercard, Visa, PayPal, NETeller, Moneybookers, ClickandBuy, PaySafeCard, ECOCard, Click2Pay, EntroPay, UKash, and Direct Wire Transfers. Most deposit options are instant however wire transfers can take a few days to process. Players can choose from many different bonuses at 32 Red Casino, one of the most popular bonuses is the $32 no deposit bonus, this is great for players who aren’t sold on the casino quite yet. This bonus does not require a deposit & allows the player a chance to earn money and check out a few of the games. After the player has used that bonus & they decide to make a deposit, they can earn a free $32 chip for every $20 they deposit! Other bonuses at 32 Red Casino include; high roller bonuses, a loyalty points program and a VIP program as well.
32Red Review
Customer support for 32 Red Casino is easy to access. Players can choose to either chat, talk live over the phone or email the casino for many different issues if one should arise. Representatives are available 24 hours a day, weekends & holidays! Canadian players who have an issue regarding anything casino related are welcomed to reach out to the staff at 32 Red Casino. Players who are 18 and older from many different countries are welcomed to play here as well aside from the United States and a few other countries. Players can access the site in several different languages including; English, Spanish, Chinese, Deutsch, Italian, Japanese, Svenska, French, Polish and many more. Also, currencies are available in Canadian Dollar, GBP Euros, USD, & AUD.
32 Red Casino Review VI
32Red is no longer recommended by our site. Below is our old review for historical purposes, this page has been archived.
32Red Casino welcomes players from around the world aside from the United States.
32Red Casino is one of the best when it comes to gaming and entertainment for Australian players who are 18 and over. The casino has won many different awards including “Casino of the Decade” 6 years in a row! Here, player can choose from many different promotions, banking options & of course gaming. Microgaming is the company behind the more than 400 games available for players including over 250 slots variations, video poker, dozed of types of Blackjack & 21 games, craps, baccarat, keno, progressives & unique specialty games. Microgaming is known worldwide for it’s superior gaming graphics & sound. Mac & PC users will both be pleased when visiting 32Red Casino. The download version of the software includes all of the games within a single download that only takes a few minutes to complete. The instant play version is a great method to play for Mac users because it does not require a download at all and is available right away. 32Red Casino also offers a Mobile version of the Casino which has a few of the gaming options for players on the go as well as a Poker Room, Rummy Section & Online Bingo Hall! 32Red offers Live customer support 24 hours a day, 7 days a week with live chat which is available on the site, email, and telephone support! 32Red welcomes players from Australia and has a few restricted countries. The casino is available in several different languages such as:Chinese, English, French, German, Italian & Japanese and multiple currencies: Australian Dollars, British Pounds, Euros, Japanese Yen and others.32Red Banking
Banking with 32Red Casino is very easy there are several different banking options such as; Maestro, Visa, Mastercard, Paypal, NETeller, ClickandBuy, MoneyBookers, Click2Pay, ECOCard, EntroPay, PaySafeCard, UKash & Wire Transfer. Most methods are instant aside from wire transfers which could take 10 business days depending on the bank. Signing up with 32Red only takes a friend minutes with basic information such as name & contact information. Players can sign up one of two ways with the download, once it completes players can sign up within the suite or they can sign up right on the website if they choose to use the instant play version of the software. Promotions are great for Australian players at 32Red Casino, after sign up, players are rewarded with a free $32 chip for them to play the casino games, without a deposit! Once they’ve used up that money a player will then receive $32 with every $20 they deposit! A loyalty points and VIP rewards system are also available for players!
32Red Bingo
32Red Bingo is no longer recommended by our site. Below is our old review for historical purposes, this page has been archived.
32Red Casino is a brand many are familiar with, for those who aren’t the brand welcomes players from many countries throughout the world aside from the United States. 32Red Bingo is an extension of this ever-popular brand. The brand welcomes players to poker, sports betting and a Vegas style casino on the 32Red site. Players like this bingo company because it offers the same really great customer support and gaming options as the casino. This site takes on a fun approach where players will find a carnival background with an easy-access navigation bar at the top of the screen. Players will be able to click on many different tabs such as the getting started tab, promotions, games, schedule, banking, support and community.
32Red Bingo Gaming
Bingo can be very different than online casino gaming styles. Players with this site will have a community which they will be able to chat and reach out to many others under the same gaming atmosphere. 32Red Bingo welcomes players at age 18 to check out many of the gaming options available here. Players will be able to sign up and purchase bingo cards in many different sequences and patterns. Bingo in the online gaming world is very social and invites players to chat among themselves during game play unlike in bingo halls.
32Red Bingo Promotions
Promotions include a $10 no deposit bonus, in bingo this can go a very long way even though it doesn’t sound like much. Players can also utilize a 25% deposit reload bonus which matches a player’s deposit by 25% with free cash to play with. Bingo works very differently than the online casinos but it welcomes the same deposit forms such as NETeller, Visa and MasterCard among many other credit cards and eWallet accounts.
32Red Bingo Review
32Red Bingo is a great choice for players because it welcomes players to a sound gaming experience with a great reputation for its customer support, gaming options and financial presence. The casino has live chat, telephone and email support options that are available 24 hours a day, 7 days a week with representatives available to answer questions on banking, promotions and gaming. In addition to great gaming styles, players will have slots and video poker styles which are a nice change in pace for those who don’t want to play more bingo or who are waiting for their next bingo game to start.
Overview
32Red is a classic European Internet club. The operator is distinguished by a purely British sense of humor, commitment to traditions and loyalty towards clients. The casino has existed for over 15 years and has a small but loyal audience.
Read Full Review32 Red Casino Online Chat Rooms
Read Users ReviewsDetails
| Casino | 32Red |
|---|---|
| Website URL | https://www.32red.com/ |
| Founded | 2002 |
| Headquarters | 32Red Ltd., Suite 2B, 143 Main Street, Gibraltar |
| Support Number | 0808 180 3232 (international) |
| Support Types | Phone, e-mail, FAQ, online chat, social networks |
| Languages | English( British, canadian), Japanese, Italian |
| Casino Platform | 32 Red Ltd |
| No deposit bonus | 10€ |
| Minimum 1st Deposit | 10€ |
| Bonus for 1st deposit | from 10€ : 32€ (160€) |
| Bonus for 3rd deposit | - |
| Main BONUS | 10€ : 32€ (160€) |
| RTP | 96,62% |
| Free demo-games | Open Demo |
| Regulated | |
| Regulation | Government of Gibraltar (no. 019), United Kingdom Gaming Commission (no. 000-039430-R-004) |
| Software | Microgaming, Evolution Gaming |
| Games count | 300+ |
| Games except slots | Poker, blackjack, roulette, baccarat, bingo, jackpot, sports, life |
| Deposit Methods | VISA/MasterCard, PayPal, Neteller, Skrill, EcoPayz, Entropay, PaySafeCard, Wire Transfer |
| Withdrawal Methods | VISA/MasterCard, PayPal, Neteller, Skrill, EcoPayz, Entropay, Wire Transfer |
| Time of withdrawal | Entropay-3-5 days, other methods-instantly |
| Limits for withdrawal | Min 10€, max 120000€/day (100000€/day for downloadable app) |
| Account Currency | GBP, EUR, USD, CAD, NOK, JPY, CHF, RUB, SEK |
| US Traders Allowed | |
| Mobile application | |
| Mobile version | |
| Security | 128-bit SSL digital encryption, 3D and secure, by ecogra, court, or, in gamcare, treatment of gambling addiction, anonymous players |
| Overall Score | 6/10 |
32Red Full Review
Contents
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
32Red is a classic European Internet club. The operator is distinguished by a purely British sense of humor, commitment to traditions and loyalty towards clients. The casino has existed for over 15 years and has a small but loyal audience.
Should we rely on the opinion of gamblers and invest our money in the casino? What if Red32 is a well-disguised scam, hiding behind the activity of marketers and lawyers? Let’s take a closer look and try to find out.
Casino platform
The platform got its name from the management company – 32 Red Ltd. It entered the market in 2002, combining 4 products: a casino, a poker room, a bingo and a bookmaker’s office. Moreover, unlike the majority, the operator staked not on sports, but on slots. And, despite the lack of pretentiousness (the collection of entertainments here is quite modest), the club is popular in certain circles.
The service is predictably cross-browser and multilingual, it is adapted to different screen resolutions and operating systems: Windows (computers, tablets), Android (smartphones), iOS (iPads, iPhones). 32Red also has offline versions that work without Internet connection (they are also designed for mobile and desktop devices). However, the layout quality is far from perfect (for example, the content of the website does not always adapt to the screen resolution, and some pages do not open).
The platform security is provided in a traditional manner: all transaction data is encrypted using the SSL standard, and all payments are also protected by 3D Secure.
32Red Ltd supports such independent human rights organizations as eCOGRA, IBAS, ODR, as well as the anti-ludomania program, promoted by GamCare, Gambling Therapy, Gamblers Anonymous (tests for users, setting game limits, as well as links to websites of partners that provide assistance in this matter).
In addition, we have not found any information on territorial restrictions in the Terms and Conditions and other documents. During registration it was possible to specify almost any country. It turns out that residents of all countries can play at 32Red.
Online version of the casino
The official website of 32Red is designed in traditional minimalist “British” colors with the predominance of red. The website looks serious and is not very colorful, however it contains a large amount of information: in addition to the provider information, it gives detailed descriptions of all categories of gambling entertainments, links to partners, names of regulators and numbers of gambling licenses of the club, game reports, as well as club policies.
The menu is systematized and easy for navigation. However, some sections seem to be duplicative.
The game library of 32Bet contains a little over 300 titles: basically, these are standard slots, a good set of card games (Baccarat, Blackjack, Poker), as well as Roulette, Bingo, Live and jackpot games. Everything, except for the last two categories, is available in demo (free, test) mode, but you can try it only after registration and authorization with the website/the application.
The graphics are quite good, but the provider still needs to improve the speed: it takes several minutes for some pages to load.
In general, the service makes no pretense to the uniqueness, but it is distinguished by its humorous presentation (even the introduction to such a serious document as the Terms and Conditions is formulated in a funny way).
Mobile version
As mentioned above, 32Red Mobile is available in two formats: online (this is a mobile adaptation of the official website) and offline (this is a downloadable application that allows you to use the service without Internet connection).
In the first case, the product is not very different from the browser version described above, only the website elements are arranged in a slightly different manner (for example, the games are not in a row, but under each other). Therefore, we will not dwell on the online version.
As for the second format, it is a separate application, with its own advantages and disadvantages. The offline 32Red Mobile is downloaded to a Windows/Android/iOS device from the club’s official website or from Google Play, App Store and iTunes stores. The program weighs several Mb, so it practically does not affect the performance of the telephone.
The product line contains a lesser amount of products, since not all games are optimized for offline mode. But the operating speed is much better – due to the fact that the content is not loaded constantly from the server.
Since the APK is part of the 32Red product range, if you have an active account, re-registration is not required and is not even recommended (so that you are not accused of creating a duplicate account, which is considered fraud and leads to closing the account). You can log in using your login and password.
Downloadable version
The provider has spared no effort to create an offline PC-agent. This format has such advantages that still are not available to the mobile or browser versions.
First of all, it guarantees safety. When you enter your data on a computer, you can be sure that they will not be transferred to a third-party organization (of course, provided that you have a good antivirus). When installing the APK, you authorize Google and Apple to access certain folders of the device, from which they collect information about you for marketing and research purposes (and there is no guarantee that it will not be transferred to third parties). Well, as for the browser, there is nothing to talk about: an open network is always a risk.
Secondly, it offers better graphics, which weighs more and therefore cannot be placed on the server or mobile device (it just slows down the service). When using a computer, everything is much simpler: the components are unpacked in the root folders, which have a lot of space, and do not affect the performance.
However, the PC agent is not popular with modern operators because of its dependence on one geographic point, while the mobile format can be used anywhere.
Live casino
The Live Zone at 32Bet is divided into 4 sections: Blackjack with betting limits of 0.3-2,000, Roulette with a minimum of €0.1-1, Poker (Texas, 3Card, Caribbean), where you can spend from €0.5 for one game, and Dream Catcher (something like the Wheel of Fortune) with the highest maximum of €5,000.
Traditionally, the majority of games are card entertainments (there are several dozen), the other sections contain one or two products.
The lobby is quite convenient and is configured by several parameters: screen resolution, sound on/off, live stream stop/recording, and color design. There is also a traditional option of adding events to the list of active games – for gamblers who like to play several games at the same time and switch between them.
You can read the rules in the FAQ section, which is different for each “live” entertainment. In addition, there is an online chat, although croupiers communicate primarily in English.
Presented game developers
32Red Ltd. is committed to traditions and therefore cooperates only with a few developers of gaming software, mainly with Microgaming and Evolution Gaming.
Considering that the company does not compete with other international operators, it can afford such stability. However, to attract a wider audience, it is required to develop a partner network, because the lack of variety in the content “kills” the public’s interest.
Personal account
Registration with 32Red Casino comprises 3 steps:
- You need to generate your login and password, as well as to specify contact details – telephone number, mail and date of birth. Besides, the operator verifies whether there are similar numbers and electronic formats in reality (maybe with the help of third-party databases), and if you have indicated wrong characters at the first stage, the system will return you to the beginning upon completion of all three steps.
- You need to complete the form, indicating your personal details: full name, exact address with an index.
- You need to adjust settings (currency, language) and notifications.
Upon completion of this procedure, you will be transferred to your personal account. It contains a minimum of information: only a balance summary with the ability to open a more detailed history, the details specified in the form (they can be edited) and the login/password reset function.
You cannot change the currency selected during the registration, as it is attached to the personal account and the game account.
You can switch between the profile and the game lobby by clicking on the logotype and user’s avatar, respectively.
Bonus policy
Despite the fact that the platform combines several services, the bonus program for each of them is quite diverse. Of course, 32Red has no promotional codes, but all other types of promotions are available.
Let’s consider each of them separately.
Non-deposit bonus
32Red provides a non-deposit bonus in the form of free 10 euros for betting, which you receive immediately after registration. Bonus funds must be collected within 7 days, after which they become void. The maximum payout, if you agree to accept the gift, is €100, even if you have played for your own money.
Deposit bonuses
In addition, the start package offered by 32Red includes a bonus for the first deposit of over €10: plus €32 to the account. Each subsequent deposit can bring the same amount, but you will not get more than 160 euros. The wager is pretty severe here: x50. Therefore, many players do not use this promotion, choosing the non-deposit option.
Note: the start package is not valid if you have made a deposit using a bank card or PayPal.
Regular bonuses
There two types of promotions:
- Ruby Tuesday: double loyalty points (we have described them below, in the section “Club of players/Loyalty program”) on Tuesdays when playing slots.
- My Red Rewards – daily individual offers with the Fair Play option (you can refuse wagering at any time and withdraw funds won using the deposit, and not the bonus funds, without fulfilling the promo conditions).
Tournaments
The tournament bracket of 32Red Casino includes 10-20 events per month. Most often these are progressive jackpot tournaments, but there are also slots competitions for a fixed prize pool.
Winnings are distributed among the leaders of the rating, which is updated every 24 hours.
Club of players/Loyalty program
The loyalty program of 32Red does not offer anything new. This is the standard accumulation of bonus points – Red Rubies (RR) – and the achievement of levels:
- Bronze – 50 RR.
- Silver – 100 RR. It gives +10% to RR.
- Gold – 5,000 RR. It gives +20% to RR.
- Platinum – 10,000 RR. It gives +50% to RR.
- Club Rouge – by invitation only. It gives up to 200% to RR and other benefits (extended deposit bonuses, VIP events, trips, dinners, etc.).
Rubies are also given on the player’s birthday (their amount depends on the level).
Every 1,000 points equal to 10 tokens that are used to make bets at the casino and live casino.
Note: all unused points will become void 90 days after crediting.
Replenishment and withdrawal of funds
There are several ways to replenish your account at 32Red: VISA, MasterCard and PaySafeCard, PayPal, Neteller, Skrill, Ecopayz, Entropay, Wire Transfers.
In addition to the online service in your personal account, a complete list of methods can be found in the Banking section on the official website. Here, each service is described in detail: fee, order of use, requirements, etc. By the way, as for the fee: in addition to the one charged by the payment system (despite the 0% stated on the operator’s website, practice shows that it may be charged), the company has the right to compensate for the costs caused by the player.
There is almost the same number of withdrawal methods, with the exception of PaySafeCard. Your withdrawal request must first be approved by the administration. For this purpose, you have to pass the verification procedure (confirmation of identity). If you manage to provide the necessary documents in a timely manner, it takes 1-2 business days.
Note: the company’s servers work according to the United Kingdom time and process information during working hours in London.
The casino supports 9 conventional units, including not only traditional Euro, Dollar and Norwegian krone, but also the Russian ruble, as well as the Japanese yen.
Complaints about withdrawal
In their comments about 32Red, users often complain about an unreasonably long document handling time. For example, in Skrill, instead of the stated 48 hours, the gambler had to wait almost 60 hours. In addition, the technical support requests a lot of documents (it should be noted that the verification procedure always annoys casino clients, but is a mandatory procedure).
There are complaints about specific payment services, for example, Neteller, which are strikingly inconvenient and hard to understand.
As for the actual receipt of the winnings, we have not found any negative comments about 32Red. Despite that the operator delays verification procedure, it still allows to withdraw funds.
License and regulator of the casino
The operator has received licenses to carry out gambling activities in the casino, sports and poker direction from two well-known and respected regulators:
- Government of Gibraltar (no. 019),
- United Kingdom Gaming Commission (no. 000-039430-R-004).
It means that the software used by 32Red Casino is licensed, not self-written. So, this provides at least some guarantee of honesty and randomness of the game process.
Complaints against the casino
In addition to the withdrawal procedure, the users are unhappy with the quality of the service. Firstly, the casino has a lot of bugs: the program hangs up and crashes (sometimes at the most inappropriate moment – for example, during a tournament), slow loading, cancellation of bets without their return to the account owner, etc.
Secondly, many gamblers believe that the operator falsifies the results, reducing the return rate.
Thirdly, the casino has a vague service delivery policy (Terms and Conditions), which makes it possible to freely interpret certain situations.
Furthermore, some visitors of forums (thematic platforms) criticize the red color of the website/application, which makes their vision go blurry (although we believe that this is a subjective opinion, especially considering the colorful design of most European clubs).
In general, 32Red cannot boast of a good reputation.
Where to complain against the casino
If you have any claims to 32Red Casino, you should first send them to the support service (this is a mandatory step, without which it is impossible to contact other authorities). This can be done by e-mail at complaints@32Red.com (this email box is designed for this purpose) or by contacting an online consultant.
A manager will ask all clarifying questions and will ask to confirm the information with screenshots or documents, if necessary. After that, he will send a request for consideration (it is clear that time frames depend on the complexity of the situation, but should not exceed a couple of weeks).
If the answer of an average executive does not satisfy you, your claim will be redirected to the head of the department, whose answer will be the final verdict of the company.
Then you have the right to contact the casino regulator (in this case there are 2 of them – Government of Gibraltar and United Kingdom Gaming Commission) or such an independent organization as eCOGRA, IBAS, ODR. By the way, the latter are not obliged to consider your complaint and may refuse without giving any reason.
But in any case, before taking any action, you should carefully study the casino’s policies (primarily, Terms and Conditions). You need to do it to ensure that your requirements do not contradict their rules.
Casino support service
The support service of 32Red is available via 4 channels:
- Free international number 0808 180 3232 (24/7).
- E-mail (support@32Red.com).
- Online chat (it is also available around the clock and seven days a week).
- Social networks.
In general, managers respond quickly, but there are delays in handling financial issues. In addition, players note that their answers are somewhat ambiguous and sometimes even confusing.
Terms and Conditions
Terms and Conditions are the most important document of any casino. They provide interpretations of controversial situations and spell out the rules for using the resource, violation of which may result in that the player’s profile is temporarily/permanently blocked.
32Red does not state many specific requirements in the T & C, which creates freedom of interpretation and, if desired, an opportunity to cheat (which causes discontent among gamblers, as we have seen in their comments).
Let’s consider a few sections so that you can understand what we are talking about.
Sectiion 5. Account data confidentiality
The user is solely responsible for maintaining the confidentiality of his/her login and password. Upon authorization, all actions are considered to be performed by the user, even if it turns out that his/her personal page was hacked.
The operator has the right to close the client account without refund, if it turns out that you have transferred your account details to someone.
And all claims to 32Red will be considered groundless if other people used your account – even if you have unintentionally given them your account details.
Section 14. “As is”
All the resources and services of 32Red are provided “as is”. This means that the casino client accepts all the risks and will not require any guarantees from the operator (except as provided by law). For example, that the website/application will be available at any time.
Moreover, the club administration is not responsible for damages/losses incurred as a result of software errors or information losses.
Section 18. One account per player
A player can not open more than one account with 32Red, even if he/she registers with different versions of the club (for example, online and a PC-agent). If this condition is not respected, the profile will be frozen.
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Section 19. Account sharing
It is also prohibited to share accounts, as well as personal information (we have already mentioned this above).
Section 23. Account blocking/closing
The provider may, at its discretion, temporarily or permanently block the account of any player. Moreover, this may be done without prior notice and explanation.
And considering that other paragraphs of the Terms and Conditions are also vague, this creates unlimited possibilities for closing any account, for example, the one that shows great results in slots.
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32Red: scam, fraud or fair casino?
Unfortunately, 32Red has demonstrated not only commitment to traditions, but also disrespect for its players. The operator has kept all the content from the past (Microgaming software, the PC offline version, etc.), but cannot maintain the service at a decent level. Such things as technical problems, lack of diversity in the game collection, an inconvenient withdrawal procedure form an uncomplimentary opinion about the club.
At the same time, it offers quite a good bonus program and convenient usability. Plus, you can use several services (poker room, bookmaker’s office, casino, bingo) on the same platform.
Summarizing the above, 32Red is not a scam, but the casino needs to be seriously updated not only in terms of its exterior envelope (design), but also in terms of content.
Conclusion
It is up to you to decide whether it is possible to with at 32Red. However, some users claim that the game process is boring, and the return rate of the machines is weak. Therefore, only the most patient player has a chance to get winnings.
We will give the project 6 points for the shortcomings related to reputation, technical flaws and the quality of work of the technical support.
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